Return and Refund Policy
At Fawn, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a hassle-free return and exchange process. Please review the policy below for complete details.
Eligibility:
Returns are accepted within 7 days from the date of delivery.
Condition:
Items must be unused, unopened, and in their original packaging.
Opened or used perfumes cannot be returned due to hygiene and safety regulations.
How to Return:
To initiate a return, email our customer support at cs@fawnstore.com with your order number.
Our team will provide a Return Authorization along with instructions.
Refunds:
Once the return is approved and we receive the item, a refund will be issued to your original payment method.
Please note that shipping charges are non-refundable.
Exchanges
Eligibility:
You may exchange your item within 7 days of delivery, provided it is unused, unopened, and in its original packaging.
How to Exchange:
Contact our support team at cs@fawnstore.com with your order details.
We will guide you through the process.
Exchange Options:
You may exchange your perfume for a different scent or product of equal value.
If the new product is of higher value, the difference must be paid.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 24 hours of delivery.
We will arrange a replacement or a refund, based on your preference.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or exchanged:
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Opened products
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Tested fragrances
Please choose carefully before opening the product.
Contact Us
If you need assistance with a return or exchange, please reach out to our Customer Support Team:
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Email: cs@fawnstore.com
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Phone: 0303 2303111
Important Notes
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All returns and exchanges must be approved by Fawn's Customer Support Team.
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Fawn reserves the right to refuse any return or exchange if the product does not meet the eligibility criteria outlined above.